Fisdap
Enabling EMS students with an experiential learning app to become future paramedics.
Capturing the urgency of real-life emergencies, EMS students in EMT and Paramedic programs meticulously track skills, competencies, and patient care data across dynamic settings such as ambulances, field scenarios, and clinical simulations.
PROBLEM STATEMENT
EMS students face challenges with legacy systems that struggle to meet their needs, particularly in managing shifts and documenting learning activities during simulations, especially with updated Accreditation requirements.
TOP GOALS
Enhance EMS education by streamlining shift submissions and ensuring timeliness.
Optimize student efficiency with a seamless, on-the-go experience to reduce turnaround time.
Digitize skill sheets to improve accessibility and ease of use for students.
MY ROLE
I led the Product Research and Design of Fisdap Skills Tracker App in close collaboration with Product Owner, Engineering Team, Senior Leadership, and SMEs from several schools.
DISCOVERY
I conducted user walk through sessions with Students and interviewed Program Directors and Instructors from Paramedic schools across US to understand their goals, needs and tasks.
STUDENT PERSONA & GOALS
Jake Howson
Age: 30 yrs old
Occupation: Paramedic Student
Goals
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I have to document my skills performed in a Lab, Field or a Clinical setting during a scheduled or unscheduled shift .
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I have to work in groups and evaluate each other's work when assessing a patient in a scenario.
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I need to ensure my learning satisfies the Accrediting requirements
Painpoints
No time to document
Steep learning curve
Anxiety Inducing goals
Efforts going waste
Terminology is unclear.
KEY INSIGHTS & DECISIONS
As the research progressed, I understood that students coming from different life styles, work environments, and stress levels have varied levels of cognitive load while satisfying the training hours as part of their learning goals.
Exhaustive documentation resulted in numerous errors in the submission costing their credits.
Effective utilization of time is identified as a limitation for the students that is causing delays in documentation thereby affecting their performance.
Goal oriented progress,
Gamification of the learning experience
Build for students on-the-go when assessing a patient or practicing a skill
Make terminology relevant to students
Show students what can be performed.
Bridge gap between Instructor and Student, Independent tracking of goals
Guide the students (calendar and shifts)
Spend less time to document their learnings
Eliminate paper work
"The simplest way to achieve simplicity is through thoughtful reduction"
- John Maeda
REMODELED THE IA
CONCEPT SKETCHES & PROTOTYPES
I tested ideas and prototyped different designs to validate. I spent 3 days in Kansas and Minneapolis with Students from Johnson's Community College, to test few ideas and observed their interaction with the system and patient.
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DESIGN VALIDATION
I've conducted usability tests with students on UserZoom and in-person walk through sessions with Instructors and Program directors from various nursing schools. I took the opportunity in facilitating a focused group session with all the industry experts at Fisdap Research Summit conducted in Minneapolis.
FINAL MOCKUPS
HOME SCREEN
Design for Desktop and Mobile users
Gamification of the learning experience with Goal Badges
SHIFTS
TRACK SKILLS WITHIN A SHIFT
Simple terminology
Drag and drop item cards into scenarios
An expandable Calendar to switch between shifts
Fab icon to add Items or Patient Scenario Goals
DOCUMENT SKILLS IN A LAB BASED SCENARIO
Team member sharing the work
Logical grouping of the content
Tappable elements to minimize clicks
Visual display of team members on every Item practiced
A Voice recorder feature that generates auto transcript
SEARCH & PRACTICE ITEMS
Guiding the student what to perform next
Auto populated details to save student's time.
IMPACT
The New Fisdap turned out to be successful in achieving on-the-go experience for students, who are now submitting their shifts without any delays. Average submission time was reduced from 3 days to 12 hrs due to improved form input.
Improved efficiency
Due to digitizing the Skill sheets, the entire workflow of managing papers from printing to data entry reduced overhead for schools.
Reduced Error Rate
As the new design facilitated Pre-populated information in their tasks, error rate was significantly reduced paving way to more accurate data thereby resulting in positive credit for the students.
These outcomes positively impacted the business to move forward in building similar experiences for Graduate and Under Graduate markets.